Pre-order model

How does your pre-order model work and what are the timelines?

Some products may be available for pre-order. If this is the case for the product you wish to purchase, the timelines for delivery will be displayed on the product page and you will be emailed with updates on your pre-order.

There are two main situations in which our products are available for pre-order :

1. New launches  - When launching a new style, our priority is to get them on your feet as quickly as possible. By initially selling our products on a pre-order basis this gives you the chance to guarantee that we can provide you with the size and colour you want as soon as the they are ready. 
2. Incoming stock - When we have products that are in production or in transit to us, we will sometimes make these available for pre-order. This means that as soon as they arrive to us, they’ll be sent out to you, and you will avoid the risk of missing out if the products sell out.

All consumer rights remain and orders can be cancelled for a full refund at any point prior to delivery, and can be returned within 30-days of delivery in line with our returns policy. 

If you have any questions about the pre-order process, need advice on sizing or anything else please email us at reconnect@bahe.co 

Grounding and Green exercise 

What is the difference between grounding and earthing?

There is no difference! They are synonymous terms for having a physical connection with the earth.

Can you guarantee the benefits of grounding?

While we and many others believe in the documented benefits of grounding and green exercise, we can’t guarantee the effects. Every human is different.
We believe that exercising in nature and having a greater connection with our earth is beneficial for everyone. 

Are there any dangers of wearing conductive shoes?

Humans have been barefoot or worn leather-soled shoes (naturally conductive) for many years, so there is nothing inherently dangerous about wearing conductive shoes. However, electrically conductive footwear should not be used if there is an obvious risk of shock from any nearby electrical apparatus or electrically live parts.

What surfaces can I be grounded on?

You can ground on any natural surface that is connected to the earth, this includes the following:

• Grass
• Soil / Earth 
• Sand
• Gravel
• Cement
• Rock / Natural stones (including paving)
• Water (Ocean, lakes & rivers)

Synthetic surfaces such as tarmac, asphalt and polyurethane running tracks are insulated surfaces and not suitable for grounding.  When training on these surfaces we suggest you incorporate some post exercise  stretching on natural surfaces to experience the benefits of grounding.

We’ve also found that when the ground is wet or damp, conductivity is enhanced, so now you have a reason to get outdoors even if the weather isn’t perfect!

Can’t I just be grounded by being barefoot?

You absolutely can and we encourage you to do so when possible. Our shoes were designed to be an extension of barefoot grounding, not a replacement for it.

As mentioned above, the more grounding the better, so Bahé was created to allow grounding to be integrated into your normal lifestyle or training regime where going barefoot may be uncomfortable or unsafe.

Will wearing socks prevent me being grounded? 

In most cases, wearing regular socks will not prevent you being grounded. 

As you move, your feet will perspire and this perspiration will allow for a connection to be made between your foot and the in-soles via your socks.

We’re tested on all different types of socks and we recommend thinner socks to allow for a connection to be made more quickly, but thicker socks should work fine.

Will I feel anything when I’m grounding?

Some people claim to ‘feel’ different while being grounded, while others feel nothing. Everybody is different. Many people do however, feel better right away. They sleep better, have more energy and less pain. But some individuals can feel temporary symptoms of detoxification as the body starts to function more efficiently. These are generally people with some disease or with chronic inflammation and pain who have not been grounded for many years.

Are my current shoes grounded / earthed?

The vast majority of shoes (even ‘barefoot-style' shoes) won’t be grounded / earthed as if any of the layers between the ground and your feet are non-conductive, this will block the ability for electrons to flow into your body. You can test if you’re grounded in your normal shoes using a continuity meter. If you are grounded (as you can test in barefoot) the light will come on, however if it does not stay on, you will not be grounded. 

What is green exercise?

Coined by researchers at the University of Essex in 2003, ‘Green Exercise’ refers to engaging in physical activity whilst simultaneously experiencing nature, and has sometimes been referred to as ‘exercise squared’. The concept blends the psychological, physiological, social, and other benefits of exercise, coupled with the nature-based environments such as parks, woodlands, and countryside.

Acute green exercise participation has shown to benefit cognitive functioning. Such improvements are relevant for workplace and educational performance. 

Sustainability

Are the shoes as sustainable as ‘sustainable shoes’?

Our aim is to combine performance and sustainability, creating a shoe that delivers incredible performance with a lower impact on the earth. 

Most of the materials used in the shoe are either plant-based or use recycled plastics. More detail about the materials and processes we follow can be found here. We will continue to innovate in materials science to push the boundary of sustainable performance.

Are your shoes as good as ‘normal’ running shoes?

When designing our more sustainably made grounded shoes, our main goal was to never compromise on performance. We wanted to prove that high performance didn’t have to cost the earth. 

Our shoes are specifically designed for running, from the way it’s constructed, to the materials used.

Our Recharge runner is a crossover shoe for daily running between the pavement and the trails.

Made from 30% recycled polyester, the engineered mesh upper is structured and supportive but also extremely light and breathable. As well as delivering a minimal aesthetic the upper panels also provide additional structure to the shoe and keep splash-prone areas of the shoe dry and easy to clean, if you get caught in the rain.

The sugar-cane infused midsole is perfectly tuned to help avoid fatigue in the legs and keep you going on your more difficult runs. It has superb energy return, the sweet spot between a racing flat and an ‘easy-day’ shoe. The midsole is topped with a plush bio-based in-sock, which In addition to containing conductive elements to maintain a connection with the earth, it feels like you’re stepping on marshmallow!

Finally, made from 65% natural rubber, the full coverage outsole provides versatile grip whether you’re on the road or hitting the trails.

Digital Gift Cards

Who can I purchase an digital gift card for?

Currently, gift cards can only be gifted to customers in the UK. Any gift cards purchased for non-UK customers will be unredeemable.

If I purchase a digital gift card who will receive the code?

If you buy a gift card for someone, you will receive the order confirmation email. Whoever you list as ‘the recipient’ during purchasing will receive an email with the gift card details.

Can I use discount/promotion codes to purchase gift cards?

You will be able to use your e-gift card to purchase styles on promotion, but you will not be able to use a promotion or a discount to purchase an e-gift card.

When do digital gift cards expire?

Our gift cards will expire one year after their purchase date.

If I return a product will I be refunded to the same gift card code?

Yes. If you used a gift card to pay for the purchase, then the same gift card will be refunded.

If you purchased using a gift card and other methods of payment, then each payment method will be refunded accordingly.

Can I use several gift cards for my purchase?

Yes, you will be able to use several gift cards on one order.

How do I check the balance of my gift card?

Email reconnect@bahe.co and we will let you know the balance of your gift card.