Customer Services Hub
Support for orders, shipping, returns, sizing, and grounding - so you can order with confidence and get the most from your Bahé shoes.
Manage Your Account
Size Guide
Featuring useful videos, printable size guides and FAQs to help you find your perfect fit.
Exchange and Return
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange for a different style, size, or colour.
Our Post Purchase Support page gives tips on checking your fit, answers FAQs and provides a link to exchange or return.
Frequently Asked Questions
You can initiate a return using our returns portal.
Find our full refund policy here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (with exception of our shoes, which can be worn indoors to try on for fit), with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for the cost of the return shipping. For some regions, we offer pre-paid return labels, the cost of which will be deducted from your refund.
Note: For orders outside of the U.K, EU and USA, we are unable to refund any duty charges or taxes that you may have paid to the courier or customs authorities.
If you'd like to make a return, please use our returns portal.
Find our shipping rates here.
Check our detailed printable size guide here.
This page also provides lots of details on how to find your ideal Bahé shoes.
Find out how Bahé grounding shoes work, how they can be tested and discover the research into grounding here.
